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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Will Barton

March 5, 2026

5  out of  5
rating by Will Barton
"I recently switched with the help of Jason Haley and he helped me save hundreds on my insurance. Very helpful, respectful, and informative. Couldn’t ask for a better insurance agency!"
We responded:
"Thanks for the kind review, Will! Glad to hear you had such a professional experience-I'd expect nothing less! -Betsy"
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Shortstack

March 2, 2026

4  out of  5
rating by Shortstack
"Gave me a very reasonable rate. Just came on board with state farm. Everyone seems like genuine people."
We responded:
"Thank you so much for your feedback! It's our pleasure to help you with your insurance needs!!"
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Kaan Balci

February 27, 2026

5  out of  5
rating by Kaan Balci
"Fantastic service, amazing staff. I have worked with Jason who helped me switch from geico giving me excellent customer service, care and support. The team here is so knowledgeable but more importantly so kind and friendly making the pain and uncertainty of insurance easy, understandable and pain free. I’d recommend them any day!"
We responded:
"Thank you so much, Kaan, for your kind review!! We are thankful for you and appreciate the opportunity to help you with your insurance needs. "
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KeenFox Repairs-LLC

February 8, 2026

5  out of  5
rating by KeenFox Repairs-LLC
"Can't say enough good things about these folks. They always go above and beyond to help us with questions or with making changes to our policies. Thank yall!"
We responded:
"Wow! We are so thankful for this review, Mike!! Thank you so much! We are so happy to help with your insurance needs!! -Betsy"
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Robin Lee

January 31, 2026

5  out of  5
rating by Robin Lee
"Great customer service! They stay on top of our insurance needs annually. We have our auto and renter's insurance through this office and the prices are great!"
We responded:
"Thank you very much for your kind review, Robin! it is our pleasure to help you with your insurance needs!!"
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M

January 22, 2026

5  out of  5
rating by M
"They were so helpful with my Medicare! I would highly recommend."
We responded:
"Thank you very much for your kind review! We are glad to help you with Medicare planning!!"
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Valerie

January 2, 2026

5  out of  5
rating by Valerie
"Betsy was very very helpful me as a new customer I no she need a raise Betsy was. sweet and a caring person she talked to me an explain everything I needed to no thank you"
We responded:
"Valerie! Thank you so much for your kind review! We so appreciate you, and we look forward to helping you with your insurance needs. "
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nikki del castillo

December 15, 2025

5  out of  5
rating by nikki del castillo
"Mary was great to work with. As a first time homebuyer, I appreciate her willingness and patience in answering my questions so I can make the best decisions for myself. She was prompt with her responses and I didn't have to wait very long for answers. I am very happy with the service I received."
We responded:
"Hi Nikki! Thanks so much! Congrats on your new home! It can be such a stressful and exciting time! Thank you for letting us play a small part in this milestone! -Betsy"
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Arthur Manns-Bey

December 12, 2025

5  out of  5
rating by Arthur Manns-Bey
"Very informative and personable contact which allowed for me to Not feel like I was being sold on a thing, Jason was great!"
We responded:
"Thank you so much for leaving us a thoughtful review! We so appreciate your feedback, Arthur! It's our pleasure to help with your insurance planning!"
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Angie Bryant

October 24, 2025

5  out of  5
rating by Angie Bryant
"Christian was extremely helpful this morning. He was so kind and patient while I informed him of my accident. He was very knowledgeable and knew exactly how to process our information. Within a few minutes I was scheduled for repairs and a rented car co had contacted me. Thank you, Christian for helping me so efficiently."
We responded:
"Angie!! Thank you so much for the kind review. We are thankful for the feedback. It's our pleasure to help with your insurance needs. "
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QFRN300

September 29, 2025

1  out of  5
rating by QFRN300
"Hands down one of the worst insurance companies in Roanoke. Do yourself a favor and stay away from them. You will be happy you did."
We responded:
"I'm so sorry that you've had a bad experience. I wish we knew who you were so that we could help. Please call our office so that we can get your issues resolved! Thanks, Betsy"
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Bridget Jordan

September 29, 2025

5  out of  5
rating by Bridget Jordan
"I love Statefarm! They are so sweet and respectful to talk with."
We responded:
"Thank you so much Bridget! That is such a kind thing to say! It's our pleasure to help you with your insurance needs!"
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Myra Sellers

September 3, 2025

5  out of  5
rating by Myra Sellers
"The staff is friendly, knowledgeable, helpful and accommodating. I had a problem that was handled quickly and efficiently. I'm very pleased with this State Farm office."
We responded:
"Thank you so much! We so appreciate you! It's our pleasure to help with your insurance needs! -Betsy"
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Susan Beasley

July 13, 2025

5  out of  5
rating by Susan Beasley
"Excellent. Mary was professional, knowledgeable and friendly. I’m so glad I chose Betsy Thomas as my AGENT. If you change to Betsy Thomas, you will be glad you did! Thank you, Mary for making my experience the best."
We responded:
"Susan! This is such a nice note! Thank you so very much for the review! We love helping the Roanoke Valley and Virginia with their insurance needs! -Betsy"
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Mary Barnes

June 23, 2025

5  out of  5
rating by Mary Barnes
"Always most helpful !"
We responded:
"Thank you, Mary, for the kind words! We are thankful that you find our insurance advice as helpful! "
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Bre Hamilton

January 2, 2025

5  out of  5
rating by Bre Hamilton
"Amazing rates and coverage"
We responded:
"Bre! Thanks so much for your kind review! It's our pleasure to help with your insurance needs!"
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Cathy Kilbane

November 18, 2024

5  out of  5
rating by Cathy Kilbane
"I worked with Mary who was very knowledgeable, patient and helpful. She answered all my questions and set ip my coverage as requested."
We responded:
"That is a very kind review, Cathy! It is our pleasure to help you with any insurance planning, and to serve the Roanoke Valley. "
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John Hearn

November 13, 2024

5  out of  5
rating by John Hearn
"I have been with Betsy Thomas and her crew for four years and they along with Betsy are the best l have encountered in the insurance business. Great TEAM THANKS JOHN HEARN"
We responded:
"John! You are so kind! it is our pleasure to help you with your insurance needs! Thank you for the review!!"
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Roy Waldron

September 26, 2024

5  out of  5
rating by Roy Waldron
"Thank you all state for being so easy and able to deal with my needs for car insurance. I really appreciate you and thank you alot for your help"
We responded:
"Thank you so much, Roy! We appreciate you and are glad to take care of your insurance needs! "
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Jamie Sage

May 7, 2024

5  out of  5
rating by Jamie Sage
"The best..."
We responded:
"Thank you so much, Jamie! It's our pleasure!!"
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Rob Norvelle

April 29, 2024

5  out of  5
rating by Rob Norvelle
"I contacted Jason (on Betsy’s team) for homeowners insurance and was extremely impressed with his knowledge, efficiency, and friendliness in handling our insurance needs. We’ve been with State Farm for well over forty years and each team we have dealt with has been like family. Thanks for the excellent service and care!"
We responded:
"Wow! Thanks so much for your kind review, Rob! We are glad to help with your insurance needs! "
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Clinton Yandle

December 8, 2023

1  out of  5
rating by Clinton Yandle
"Just like most neighbors they are always there. Until you need them! If you like to throw money away call me instead. I could use it after they denied my legitimate claim. I'm guessing my premium purchased you a nice pillow. Don't see how else they could sleep."
We responded:
"Hi Clinton! I am sorry that you feel that way. While we don't make the claims decisions in this office, we would welcome the chance to discuss this with you to see if there are options for our office to assist. "
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Journey Home Buyers

September 28, 2023

5  out of  5
rating by Journey Home Buyers
"We've been using this office for our policies for several years now and they've always taken great care of us for our investment properties. And as a bonus they work fast to get policies in place on very short notice as well."
We responded:
"Thank you so much, Doug! I appreciate the kind words and feedback! We know that meeting deadlines for closings is tricky! It is our pleasure to help you with your insurance needs!"
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Emma Savage-Davis

September 26, 2023

5  out of  5
rating by Emma Savage-Davis
"Betsy Thomas is an exemplary insurance agent who cares about her clients. She is patient and understanding, always willing to explain and go the extra mile. She is well-informed and provides guidance that allows you to make the decision. Even when you feel that a situation is not going in the correct way, she takes the time to explain each and every detail, but will also be your advocate to the company. She is a phenomenal insurance agent."
We responded:
"Emma! This is such a kind complement! Thank you so much! It is our pleasure to serve you! "
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Mary Chamoun

July 20, 2023

5  out of  5
rating by Mary Chamoun
"Betsy Thomas State Farm employees are very helpful and knowledgeable about anything to do with insurance. I highly recommend this office."
We responded:
"Wow! Thank you for your kind words, Jamile! It is our pleasure to help the Roanoke Valley with their insurance related needs! "