State Farm® Insurance Agent Betsy Thomas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roy Waldron
September 26, 2024
"Thank you all state for being so easy and able to deal with my needs for car insurance. I really appreciate you and thank you alot for your help"
"Thank you so much, Roy! We appreciate you and are glad to take care of your insurance needs! "
Jamie Sage
May 7, 2024
"The best..."
"Thank you so much, Jamie! It's our pleasure!!"
Rob Norvelle
April 29, 2024
"I contacted Jason (on Betsy’s team) for homeowners insurance and was extremely impressed with his knowledge, efficiency, and friendliness in handling our insurance needs. We’ve been with State Farm for well over forty years and each team we have dealt with has been like family. Thanks for the excellent service and care!"
"Wow! Thanks so much for your kind review, Rob! We are glad to help with your insurance needs! "
Clinton Yandle
December 8, 2023
"Just like most neighbors they are always there. Until you need them! If you like to throw money away call me instead. I could use it after they denied my legitimate claim. I'm guessing my premium purchased you a nice pillow. Don't see how else they could sleep."
"Hi Clinton! I am sorry that you feel that way. While we don't make the claims decisions in this office, we would welcome the chance to discuss this with you to see if there are options for our office to assist. "
Doug Price
September 28, 2023
"We've been using this office for our policies for several years now and they've always taken great care of us for our investment properties. And as a bonus they work fast to get policies in place on very short notice as well."
"Thank you so much, Doug! I appreciate the kind words and feedback! We know that meeting deadlines for closings is tricky! It is our pleasure to help you with your insurance needs!"
Emma Savage-Davis
September 26, 2023
"Betsy Thomas is an exemplary insurance agent who cares about her clients. She is patient and understanding, always willing to explain and go the extra mile. She is well-informed and provides guidance that allows you to make the decision. Even when you feel that a situation is not going in the correct way, she takes the time to explain each and every detail, but will also be your advocate to the company. She is a phenomenal insurance agent."
"Emma! This is such a kind complement! Thank you so much! It is our pleasure to serve you! "
Mary Chamoun
July 20, 2023
"Betsy Thomas State Farm employees are very helpful and knowledgeable about anything to do with insurance. I highly recommend this office."
"Wow! Thank you for your kind words, Jamile! It is our pleasure to help the Roanoke Valley with their insurance related needs! "
Dave Bennerino
June 20, 2023
"Do not let this company get your phone number. Mary has called me excessively because some rogue marketing company sold them my phone number. Regardless, a couple messages is understandable. However, in an aggressive attempt to pressure me until I return their call, they've left 7 voicemails in 2 weeks, unaware apparently of the Virginia law against intent to annoy by phone. They will never get my business."
"Hi Dave! We removed you from our system. We didn't realize that you weren't interested in the insurance. Of course we don't want to bother you if you aren't interested. "
christopher lowe
April 26, 2023
"ABSOLUTELY AMAZING AGENT.... Angie St. Louis was OUTSTANDING! Went out her way to make sure I actually had the best insurance with the best prices made sure to offer every deal I qualified for, set times to meet working with my work schedule. 12 out of 10 rating. I don't think I would have switched policies if it wasn't for her knowledge, effort, and enthusiasm. So pleasant to talk to, no over sale just absolute perfection."
"Thanks so much for this glowing review!! Our team does a great job taking care of our customers' insurance needs! "
Page Mason
April 16, 2023
"Friendly staff, and close to home. Plus you see Jake from State Farm as soon as you enter."
"Thanks so very much, Page for your kind words! We are so glad to help the Roanoke Valley with their insurance needs. And of course, we love Jake, too!! "
thomas quinn
April 10, 2023
"Always a ready smile and a positive attitude,very EZ to deal with in person or on line."
"Thanks so much, Tom! We appreciate you! "
Paul Levesque
January 19, 2023
"The staff here is so professional and friendly. Some of the most knowledgeable agents I've used. Highly recommend this office if you're in need of insurance. 10/10 would recommend to a friend."
"Thank you so much, Paul!! It is our pleasure to serve the Roanoke Valley for their insurance needs!! "
Tanya Cannon
January 17, 2023
"One of the best experiences I have had with an insurance agent thus far. Great customer service, excellent communication and competitive rates! I would highly recommend this office and her staff. They are wonderful!"
"WOW! Thank you so much Tanya! We are so honored to help you with your insurance needs. "
Chad Hoerr
May 18, 2022
"Had a great experience working with this office. Mitchell was always friendly and quick to answer any questions. Wouldn’t hesitate to recommend this office to anyone!"
"Thank you so much for this kind review, Chad! It is our pleasure to help with your insurance!!!"
Haley Spaulding
May 13, 2022
"Mary Chamoun is a outstanding representative"
"Thank you so much, Haley! We do have a wonderful team!"
Susan Sherwood
May 12, 2022
"A huge thank you to Mitchell!! He was so helpful and informative with everything. I would highly recommend him and this company to anyone!"
"Thanks, Susan!!! We have a wonderful staff! It is our pleasure to help you with your insurance needs!!"
Grace Sherwood
May 12, 2022
"Very helpful and kind!! Highly recommend this office and the friendly staff!"
"Thanks for your kind remarks, Grace!"
Libby Stevens
May 12, 2022
"I had a wonderful experience working with Betsy Thomas State Farm! They were extremely helpful and friendly. I would recommend them to anyone!!"
"Thank you so much, Libby!"
D Max
May 12, 2022
"Already bought 3 policies and will buy more … great service highly recommended!!!"
"Thanks, Max! We are so thrilled to help with your insurance!!"
Amy Doty
May 12, 2022
"I would definitely recommend this office for any insurance needs. It was so easy dealing with the staff when purchasing life insurance. They made the entire process convenient. Very professional office. Will keep my business here!"
"Thanks, Amy! We have a spectacular staff! We are thrilled to have helped you with your life insurance!"
Sydney Doty
May 12, 2022
"Betsy Thomas State Farm was very professional and personal, they helped me out in a time of need. I recommend Betsy and her whole staff to anyone in the area!"
"Thank you so much, Sydney!!!!!"
Trish Ketz
May 2, 2022
"I have been with Betsy (State Farm) my entire driving life! Since day one Betsy has made having insurance so easy and always honest when I don't understand something. Betsy and her team made my horrible car accident an easy process back in Dec. and took such great care of me. I can say honestly that they are family, Betsy and Ben. The care, they get to know you, they don't rush you off the phone, and they try to help you in anyway possible. Betsy called to check on me after my car accident and was concerned about me, not my car! If you ramble about your life they listen. They truly treat you like you are family. I am so blessed to have started out with Betsy and I don't plan on ever leaving. I am also getting ready to start my stepdaughter her very own policy with State Farm, I wish we could use Betsy but her living in WV, Betsy is sending us to someone who she knows and will help us! I truly appreciate everything they have done for me and my family!"
"Wow!!!! This is so nice, Trish!! It is our pleasure to help you and your family with their auto insurance/other insurance needs!!! Thank you so much for your kind review!"
Crystal Flora
June 4, 2021
"Been there a long time"
"Thank you so much, Crystal, for this review!! We so appreciate you and are glad to help you with your insurance!"
TR Rob
May 28, 2021
"Great folks to deal with. Very helpful."
"Thank you! We are so happy to help our customers with their auto insurance needs!!!!"
Kathryn Pignatella
April 12, 2021
"We have had a wonderful experience using Betsy Thomas State Farm for our insurance. We recently filed a claim and the staff were extremely prompt and most helpful with assisting us and the claims process. We received our payment within just 3 days and I truly cannot say enough good things about our experience. Highly recommend this office for all of your insurance needs."
"I am soooo sorry about your situation, but I am also so happy we could help you out!! Thank you so very much for your kind review, Kathryn!!! 😁"