State Farm® Insurance Agent Betsy Thomas

"Exceptional customer service, always gets information to us within the same business day. Really impressed and happy with our services!"

"Incredibly efficient and communicative! We wouldn’t choose anyone else for our business insurance needs"

"Just joined May 14, 2026 & totally impressed with my agent Jason!!!"

"Betsy is always very prompt, professional and works to get the problem solved. I like having a personal agent who always has my back!"

"Excellent agency. Very friendly and knowledgeable staff! 😊"

"I had service from them before and pleased service woth them and im getting service from them again thank u"

"I had insurance with them previously and when I purchased my new car they were very cordial and very helpful. I checked with many insurance companies and brokers and they were absolutely my choice both in price and friendliness!! Thanks to Betsy and Jason for all of your help!!"

"Mary was great to speak with. Friendly and knowledgeable."

"I recently switched with the help of Jason Haley and he helped me save hundreds on my insurance. Very helpful, respectful, and informative. Couldn’t ask for a better insurance agency!"

"Jason always looks out for my wife and I no matter the issue and is willing to go the extra mile to ensure I don't have to lift a finger. Highly recommend going to him for any of your auto/home insurance needs."

"Gave me a very reasonable rate. Just came on board with state farm. Everyone seems like genuine people."

"I have been with this office for years. They have taken care of both my personal and professional needs, no matter what the request or is granted and provided in most professional way. I very rarely have to talk to Betsy directly because her staff are phenomenal! If you're looking for efficient and professional coverage for anything you own, look no further! A home office which feels like home!"

"Fantastic service, amazing staff. I have worked with Jason who helped me switch from geico giving me excellent customer service, care and support. The team here is so knowledgeable but more importantly so kind and friendly making the pain and uncertainty of insurance easy, understandable and pain free. I’d recommend them any day!"

"Jason’s customer service, professionalism, and knowledge made insuring our vehicles and rented home a painless and affordable experience."

"We received excellent, personalized, outstanding service from Mary! Mary provided exceptional services by making the entire process quick and easy. I recommend Mary to all of my family and friends for their insurance needs!"

"Betsy Thomas was Very friendly and responsive with quotes and the process went smoothly. Moved my car and house over to State Farm and saved $$$! I really like having a human agent who is local. I was surprised at how low the rates were. The price beats GEICO and Progressive! I’m very pleased."

"Great customer service! They stay on top of our insurance needs annually. We have our auto and renter's insurance through this office and the prices are great!"

"They were so helpful with my Medicare! I would highly recommend."

"Wonderful experience"

"Betsy was very very helpful me as a new customer I no she need a raise Betsy was. sweet and a caring person she talked to me an explain everything I needed to no thank you"

"Mary was great to work with. As a first time homebuyer, I appreciate her willingness and patience in answering my questions so I can make the best decisions for myself. She was prompt with her responses and I didn't have to wait very long for answers. I am very happy with the service I received."

"Very informative and personable contact which allowed for me to Not feel like I was being sold on a thing, Jason was great!"

"Betsy was amazing. Outstanding customer service."

"Christian was extremely helpful this morning. He was so kind and patient while I informed him of my accident. He was very knowledgeable and knew exactly how to process our information. Within a few minutes I was scheduled for repairs and a rented car co had contacted me. Thank you, Christian for helping me so efficiently."

"Hands down one of the worst insurance companies in Roanoke. Do yourself a favor and stay away from them. You will be happy you did."